When discussing a client’s goals, the most common feedback is “I want my phone to ring more”. This makes sense. The more often a phone rings with a prospective client on the other end, the more likely your business will increase.
However, the need to have your phone ring more may not be your primary problem. If you are not in a position to answer the phone every time a client calls, then this is your primary problem. As you know, people rarely leave a voicemail message anymore. When a customer calls a business, they expect someone to answer. Typically if there is not someone available to speak with them at that moment, the customer moves one to another business. What you may need is a low cost call centre.
How To Tell If Not Having Someone To Answer Your Phone Is The Problem
One of the best ways to determine this is analytics. Analytics can tell you how often people, and when people are calling. There are analytics that can be done on your website, and on your digital advertising. This metric should be part of the monthly reports you receive from your digital marketing agency.
The Low Cost Call Centre Solution For Having People To Answer Your Phone
As a small business owner, hiring an admin person or virtual assistant may be beyond your means. Until now. You now have the ability to have someone answer your inbound starting at only $39.90/month per line (CAD). You can use your existing business line, or get a new business line without involving TELUS. Needles to say, this is less than hiring an employee, or virtual assistant to answer your phones.